Native Teams Wallet

01. The Problem.

The legacy wallet had become a cluttered catchall where core financial actions were almost impossible to find. Simple tasks like requesting a physical card, generating a virtual card, or checking whether an incoming transfer had cleared were buried inside dense tables full of unnecessary columns. Users spent too much time clicking back and forth trying to locate basic actions. On the engineering side, design handoffs were missing critical real world states. Developers were routinely forced to guess how the interface should handle zero balances, pending settlement holds, or network timeouts, which led to buggy staging builds and frustration on both sides.

02. What I solved.

I tore down the old table heavy layout and rebuilt the wallet around instant utility. I brought primary balances, fast currency conversion, and direct card management right to the top of the interface, making the experience glanceable on both desktop and mobile. I completely redesigned the card flow into an effortless step by step modal, clearly separating virtual card creation from physical card delivery. To stop the engineering guesswork, I established an edge case first handoff standard for this product. In Figma, every single screen was paired with its corresponding state variants: empty balances, pending holds, failed conversions, and security verification alerts. Developers received complete, end to end specifications before writing code, leaving no room for assumptions.

03. Outcome.

Uncovering the buried features and simplifying the card journeys turned the wallet into a core driver of platform activity. Completed card orders climbed by 24 percent in the first sixty days, while customer support saw a 35 percent drop in inquiries specifically tagged around card ordering and missing transactions. The detailed edge case documentation completely transformed implementation. Front end bugs during staging dropped significantly and handoff clarification loops disappeared.